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Renting cars in Latin America for over 10 years

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Renting cars in Latin America for over 10 years
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CAR RENTAL IN CANCUN

Find the best car rental rates at Miles Car Rental. Reserve now and travel hassle-free

Cancun Car Rental FAQs

At Miles Car Rental we answer the most common questions about car rental in Mexico, a city well known for its technology, history, music festivals and much more. Read this information in detail and get all the answers you need!

01. What are the rental requirements when picking up the rental?

  • Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
  • Drivers license: You must provide a valid driver’s license.
  • Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
  • Minimum age: The main driver must be at least 25 years old. 
  • Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.

02. Can I place the deposit guarantee on my debit card, prepaid card or cash?

No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.

03. What is the deposit amount required by the rental Company?

The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.

The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.

04. May I use a friend’s or relative’s credit card for the deposit guarantee?

The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.

05. How can I cancel or modify my reservation?

You may cancel your reservation using the following link: Cancel my Reservation

To modify your reservation for free, please contact our Customer Service Department.

06. What is the cancellation policy?

A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:

Sixt:

  • • If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
  • • A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
  • • If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.

Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.

Hertz, Dollar and Thrifty: This rate is non-refundable. If the reservation is unused, canceled, or if the reservation holder does not meet the rental requirements at the counter, a refund will not be granted.

You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.

07. Are all taxes and fees included in my reservation?

Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.

08. Which rental companies are located inside and outside of the airport?

We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.

09. Do all rental companies offer a shuttle service?

Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.

10. Can I rent a car if I am under 25 years of age?

Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.

Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.

11. What inclusions can I get on my reservation?

Our rates only include unlimited mileage.

12. Can I modify my reservation once the rental is in use?

Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.

RENT A CAR IN CANCUN

Cancun is one of the most beautiful areas in Mexico. So what better way to explore it than by car? Renting a car in Cancun ensures your safety and that you have the freedom to visit all the areas that Cancun has to offer. Miles Car Rental Mexico can take you there by providing economical, safe and clean cars for your next Cancun trip. For car rental Cancun, choose Miles.

With a large fleet of vehicles ranging from compacts, economy, luxury, SUV's and vans, Miles Car Rental Mexico can help you explore beautiful Cancun and the surrounding areas by providing you with the vehicle of your choice. The city of Cancun is much more than some lovely beaches – there are destinations all throughout the city that are highly attractive to tourists. Rated Mexico’s top destination, Cancun is the jewel of the Yucatan Peninsula. There is no better way to see all the sights and sounds than by a leisurely drive through the area’s countryside or a trip to the Mayan pyramids and archaeological sites reachable by vehicle. Or take a day trip by car down to Playa Del Carmen and any of the other cities laying along the Riviera Maya. Car rental in Cancun is the top way to make sure you see all there is to do in this amazing city.

Miles Car Rental Mexico offers convenient and easy arrangements for transportation around Cancun. With Miles you’ll get the best guaranteed price on rentals, hands down, and a super-fast checkout by one of our knowledgeable and friendly employees so that you can start your vacation in style. Another benefit is that Miles Car Rental doesn’t charge extra for 21-24 year old's like most car rental companies do. Pay for your reservation with up to three credit cards, and be sure to check our website as well for ongoing specials and discounts that we offer to all of our loyal customers!

You can even call us by Skype or chat – we’re that convenient. You can rent with full confidence from Miles Car Rental. Renting a car through us is safe and reliable - no more questionable cab rides at airports. Miles will be there to make your trip easy and enjoyable. This is the best car rental Cancun has to offer, so don't hesitate to call us the next time you vacation in Cancun.

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